Frequently asked questions
Returns and Repairs
Returns
Before returning parts to Aerospace Components you must first contact us for a RMA number! Any return without an RMA number attached will be refused. All returns must be made within 30 days of receiving parts, be in like new condition and are subject to a 30% restocking fee. There are no refunds available on custom, anodized or special order items. On these items all sales are final!
Repairs
Aerospace Components can repair most items we manufacture. Before sending in an item for repair: please contact us for a RMA number. We may be able to give an estimate for repair over the phone but that estimate is subject to change once the parts have been received and a final assessment completed. Make sure you have your name, address and phone number in the box before you ship anything.
Missing or Damaged Items
If you receive your order and pieces are damaged or missing please contact us immediately. Save all packaging in case the freight company needs it for review. You have 3 days to report a damaged package. Please check all packages and make sure nothing is missing from your order. Missing pieces must be reported within 3 days, after that period we are not responsible for any missing items.
Shipping Terms
All Shipments originate from Saint Petersburg Florida. All Shipments over 1000.00 will be sent Adult Signature Required. Some Shipments of lower value may also be shipped Adult Signature required if deemed a high risk area for package theft. This is to protect the consumer and prevent any issues associated with missing packages. Any package that returns to Aerospace will be subject to both the original shipping charge as well as the returning shipping charges to Aerospace. Any refused package will also incur both to and from shipping charges as well as a 30% restocking fee, as all items shipped from Aerospace Components are Made-To-Order.